Mango Guides: Creating support tickets

Learn how to create new support tickets for your customers and how to collaborate with teammates to resolve customer issues.

Creating a new ticket for your customer

How to assign a ticket to a teammate

Responding to open tickets

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Creating a support ticket for your customer

Mango's robust service desk system gives you the tools you as your team need to easily create and manage support tickets on behalf of your customers. Our web based help desk system makes it easy to do so.

Responding to open support tickets

Once a new ticket is open, any you and/or any member of your team can respond to customer requests, post comments, or upload videos, PDF files, photos, etc. To help resolve customer issues. 

How to assign a new teammate to an open support ticket

Our all-in-one dynamic help desk support system makes it easy to collaborate with other members of your [support] team to resolve customer issues with absolute efficiency. 

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